Returns & Exchanges
Return & Exchange Policy:
All products can be returned or exchanged within 30 days (in original condition and ALL original packaging).
All initial shipping costs are non-refundable. Any cost associated with shipping a product back to Correct Toes will be the responsibility of the customer. Correct Toes will ship the exchanged or replacement product to you free of charge. If you are between sizes, you may purchase both the smaller and larger size and then return the pair that does not fit. For help determining your size, please visit our Sizing and Modifications page.
PLEASE NOTE:
Any orders placed after 1:00 pm PST will be processed and shipped the following business day. We do not ship out any items on Saturdays or Sundays. For example, if you place your order on Friday after 1:00 pm, we will process and ship your order on Monday (not including holidays) via the delivery method you choose.
Please reference the sales receipt included in your order for our return/exchange process. All returns and exchanges should be mailed to: Correct Toes 2701 NW Vaughn St STE 424. Portland, OR 97210. If you have additional questions or concerns contact us at CustomerService@CorrectToes.com or 503.243.2699.
Correct Toes:
We offer a 30-day-no-worries return policy, with a 90-day materials warranty, if they split or break during use. You may also return Correct Toes within 30 days, even if they have been used or modified.
Shoes:
These must have been purchased through www.correcttoes.com, and cannot be worn outside or show any signs of wear (scuffing, discoloration, smudges etc.). Please note that Lems Shoes may have been shipped separately, so shipping times may vary.
Sale Items:
All sales are final; items cannot be returned for exchange, credit or refund.
Metatarsal Pads:
We accept the returns of Metatarsal Pads if they are unopened and unworn in their original packaging within 30 days of purchase. If they have been used/worn we are unable to accept for a return. To ensure proper placement, please reference this guide and video.
Toe Socks and Foot Accessories:
We accept the returns of toe socks and other foot accessories (heel cups, toe spreaders/spacers, Strutz Rx) if they are unopened and unworn in their original packaging within 30 days of purchase. If they have been used/worn we are unable to accept for a return.
